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Customer Service

Should you require information or help, please contact us by email and we will be happy to assist you.

SHIPPING ESTIMATES
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

We accept the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, Google, Venmo, PayPal
  • Fast Checkout option allows you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

ALL SALES FINAL. If anything arrives broken, e-mail support@delmesaliquor.com with evidence.

WHAT ARE SHIPPING TIMES AND COSTS?

  • We try to make every effort to fulfill orders as fast as possible, a typical order can take an average of 1-4 days to ship. However, please allow 8-10 days for delivery.
  • Complimentary ground shipping usually within 1 to 7 business days.
  • In-store collection available usually within 1 to 7 business days.
  • Next-day and Express delivery options also available.
  • Shipping charges are calculated based on weight, destination, and delivery method. During the checkout process, input your zip code of your destination address to calculate the estimate shipping costs.
  • See our Shipping Policy for details on shipping methods, costs and delivery times.

    WHAT PAYMENT METHODS CAN I USE?

    We accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is completed.
    • Delmesaliquor.com features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    CAN I BUY ALCOHOL ONLINE WITHOUT ID?

    Yes, you can purchase alcohol, beer, and spirits online and get it shipped directly to your door. To purchase alcohol online is just like purchasing anything else online, however, there are some states in the US where buying alcohol online is restricted. You have to be at least 21 years old to purchase and have a valid ID at delivery to sign the package. All products delivered must be signed by an adult over the age of 21.

    CAN I SPECIAL ORDER PRODUCTS THAT AREN'T DISPLAYED IN STORE?

    Yes you can! If it’s available from our distributors – we got it! Please send us an email or call us with your inquiry and we will make sure to help you to the best of our abilities.

    CAN I ADD ITEMS TO MY EXISTING ORDER?

    Unfortunately, you can not add items to an existing order. We would either need to cancel your original order to create a new one or make a new order and combine them with adjusted shipping.

    CAN YOU LEAVE THE PACKAGE AT MY DOOR OR WITH MY DOORMAN IF I'M NOT HOME?

    Deliveries will not be left “at the front door” or other arrangement without such signature, all products delivered must be signed by an adult over the age of 21.

    WHAT IS YOUR RETURNS AND REFUNDS POLICY?

    We don't accept any returns at this moment. If an order has been placed accidentally, please send us an email immediately for a refund to avoid a 10% restocking fee. 
    All orders are shipped in durable boxes and packaged with layers of foam cushioning to protect the bottles. While we take every precaution to ensure your order is packaged properly and arrives safely, we are not responsible for goods damaged in transit. Customer is responsible for shipping insurance, customers that pay for shipping insurance can file a claim here for a refund or resend.